This is silly.So let's see......it's not too much trouble for you to complain about a company on the internet to thousands of people about a QC issue but it's too much trouble for you to give said company/dealer/distributor a chance to rectify it? IMHO, that's kind of weak.
This is a forum for discussion - why on earth wouldn't he mention his problems with his brand new kit.
This isn't Fess's problem with his manufacturing and letting a less than great kit through production and QC - it's Sonor's.
I would be really curious to see what they say if you mention it to them - I'd be willing to bet they want do some kind of exchange.
You should contact them - I bet they hop on it.