As a whole I love Amazon and I drink the prime Kool aid, occasionally I've had some minor issues but nothing like this. My brand new Paiste PST 7 heavy ride showed up today however they decided to just ship a loose cymbal in a comedically oversized box with no bubble wrap, box in box, or even layers of brown paper. Just literally a loose cymbal in a huge box. As you can probably assume the edge of the cymbal got beat to hell in transition, one particular area was so mangled it looked like someone took an angle grinder to an area about 3" long. Fortunately they accepted the return and refund so it's not a financial loss, just a big pain in the butt.