Brianziggy64
Member
I had an unpleasant experience with a well known music store today specifically one of their salesmen. He was arrogant, cocky and rude. I started with a operator for the store and specifically requested to talk to someone in the drum section or someone that knows drums as I had planned on asking some questions about drums. She transfers me to this guy. I first asked what section he worked in and he was immediately rude and said he worked all areas what do you need? I need someone that knows drums as I have some questions. He said go ahead I can answer. So, reluctantly I asked do you guys price match or beat a competitor’s price? He immediately took an attitude with me and said No! We don’t do price matching, all our stuff comes with an extended warranty with no extra cost. So I’m thinking this can’t be right as most any retail store that I have ever dealt with will always try to price match their competitors to get the sale and earn your business. So I asked again if they would match a competitors price on a drum set? He got irritated and spouted off something in an angry voice at which point I saw that this conversation went south fast so I hung up on him. I am 57 years old and I did not call to get into an argument with a salesman.
So………….could I be off base here that not all big retail stores don’t try to match their competitor? Yes I guess so, but I find it hard to believe in this day and age of retail stores. I was/am close to buying a drum set shell pack and maybe stands and cymbals also. But he didn‘t even want to listen to what the other two stores had the item priced at. I didn’t try to call back and may never with that type of customer service or lack there of!
What I wanted to see about was a 5 piece set of Gretsch Renown drums. Two music stores are advertising this kit NEW at $1,199 regularly at $1,649. That’s the lowest I have seen anywhere!! But I thought I wanted to buy from this store as I see a lot of people giving them rave reviews. I also had other questions about other brands that I wanted to ask, but never got the opportunity due to his unprofessional attitude.
Thoughts?
Thanks!!!!
So………….could I be off base here that not all big retail stores don’t try to match their competitor? Yes I guess so, but I find it hard to believe in this day and age of retail stores. I was/am close to buying a drum set shell pack and maybe stands and cymbals also. But he didn‘t even want to listen to what the other two stores had the item priced at. I didn’t try to call back and may never with that type of customer service or lack there of!
What I wanted to see about was a 5 piece set of Gretsch Renown drums. Two music stores are advertising this kit NEW at $1,199 regularly at $1,649. That’s the lowest I have seen anywhere!! But I thought I wanted to buy from this store as I see a lot of people giving them rave reviews. I also had other questions about other brands that I wanted to ask, but never got the opportunity due to his unprofessional attitude.
Thoughts?
Thanks!!!!