Some of you may remember my thread from 2 months ago where I'd just taken delivery of a custom ordered Ludwig Classic Maple set with some small but unacceptable blemishes in the finish on all the drums. Well, here's the update: I still don't have any drums.
My local drum shop called Ludwig on the spot, and Ludwig agreed to RMA and put the replacement set at the top of the queue so I'd have them in three weeks.
Three weeks came and went. No drums.
I badger the shop, Ludwig is bad about returning calls, finally, Ludwig says one more week.
One more week, no drums. Shop keeps calling for a couple days, and eventually, Ludwig says they should ship Monday the 21st.
Well, that came and went, no drums, and Ludwig keeps dodging calls from my drum shop. I've waited 9 weeks instead of 3 on the replacements alone, and no end is in sight. 20 weeks since I originally placed the order.
So that's the story. Ludwig is doing a horrible job here. Substandard work on the original job, and horrible customer service since then. So I'm venting at the internet, because at this point Ludwig has failed it's half of the deal. Keep in mind folks, these drums are paid for, 50% deposit back in mid July, paid in full 9 weeks ago when I picked up the first set of drums. And I can't get an answer as to when I'll actually have the product. Wonder if it's at all possible to cancel the order and get my money back. Maybe pick up some Saturns. Nah, probably not Saturns, their pricing is retarded if you don't get one of their preconfigured shell packs. (What would any Ludwig thread be without a mention of Mapex, right? Right?
My local drum shop called Ludwig on the spot, and Ludwig agreed to RMA and put the replacement set at the top of the queue so I'd have them in three weeks.
Three weeks came and went. No drums.
I badger the shop, Ludwig is bad about returning calls, finally, Ludwig says one more week.
One more week, no drums. Shop keeps calling for a couple days, and eventually, Ludwig says they should ship Monday the 21st.
Well, that came and went, no drums, and Ludwig keeps dodging calls from my drum shop. I've waited 9 weeks instead of 3 on the replacements alone, and no end is in sight. 20 weeks since I originally placed the order.
So that's the story. Ludwig is doing a horrible job here. Substandard work on the original job, and horrible customer service since then. So I'm venting at the internet, because at this point Ludwig has failed it's half of the deal. Keep in mind folks, these drums are paid for, 50% deposit back in mid July, paid in full 9 weeks ago when I picked up the first set of drums. And I can't get an answer as to when I'll actually have the product. Wonder if it's at all possible to cancel the order and get my money back. Maybe pick up some Saturns. Nah, probably not Saturns, their pricing is retarded if you don't get one of their preconfigured shell packs. (What would any Ludwig thread be without a mention of Mapex, right? Right?