Not sure if this is in the right part of the forum. It's about a new drum set i bought but if it needs to be somewhere else please let me know.
So as some of you guys know I purchased a new Ludwig Signet kit from Guitar Center here in Raleigh, NC. It came with the bass drum badge installed on the bottom of the drum (facing the floor) and a bent tension rod (also on the bass drum). I immediately contacted Guitar Center and asked them to contact Ludwig for a badge to put on myself (with industrial double sided tape) and a replacement tension rod. The guy in drums took my info and said he would get right on it and get back with me. Two weeks later still no response.
So I called again. The same guy said that he was unable to contact Ludwig yet but would keep trying. A week later still no response. I go to the store to talk to someone face to face. I explained what was up and asked if he could contact ludwig while I was there or give me their number so I could call.
He looked at me like I was a unicorn.
He finally started looking on his computer for a phone number for Ludwig. After 15 minutes of looking he told me that he did not have a phone number, but gave me an email address that he told me would probably take several weeks for them to respond to. I had my two year old son with me so took the email address and left the store.
After a while of searching myself for a number for Ludwig I called guitar center back and asked for the manager. I explained to him what had happened and asked him how it was possible that they did not have access to a phone number for Ludwig. He told me that he would look into it and asked me to hold. Without talking to me again he transferred me to the guy in drums that I had just talked to.
After I stopped bleeding from my ears I calmly asked the drum department employee how they did not have a phone number for Ludwig. Surely there must be a way for them to contact ludwig in situations such as this. He said they did not have an American phone number. I told him that was impossible because they are built in Monroe, NC. He finally told me all he had was the number to Conn Selmer. I took that number and contacted Conn Selmer.
They immediately connected me with Ludwig where I spoke with Sonny who promptly thanked me for buying a Ludwig drum and told me that he would do everything he could to help me or get me in touch with the Ludwig Guitar Center Reps who could. He said that this situation is crazy and that he personally would make sure that it was resolved.
He said it might take one to two weeks but that Ludwig needed to make this right.
Bottom line, Ludwig made me feel like a valued customer who was worth their time to help. I have never had a good experience with Guitar Center so they will never have my business again.
Sorry this was long, but I needed to let it out.
So as some of you guys know I purchased a new Ludwig Signet kit from Guitar Center here in Raleigh, NC. It came with the bass drum badge installed on the bottom of the drum (facing the floor) and a bent tension rod (also on the bass drum). I immediately contacted Guitar Center and asked them to contact Ludwig for a badge to put on myself (with industrial double sided tape) and a replacement tension rod. The guy in drums took my info and said he would get right on it and get back with me. Two weeks later still no response.
So I called again. The same guy said that he was unable to contact Ludwig yet but would keep trying. A week later still no response. I go to the store to talk to someone face to face. I explained what was up and asked if he could contact ludwig while I was there or give me their number so I could call.
He looked at me like I was a unicorn.
He finally started looking on his computer for a phone number for Ludwig. After 15 minutes of looking he told me that he did not have a phone number, but gave me an email address that he told me would probably take several weeks for them to respond to. I had my two year old son with me so took the email address and left the store.
After a while of searching myself for a number for Ludwig I called guitar center back and asked for the manager. I explained to him what had happened and asked him how it was possible that they did not have access to a phone number for Ludwig. He told me that he would look into it and asked me to hold. Without talking to me again he transferred me to the guy in drums that I had just talked to.
After I stopped bleeding from my ears I calmly asked the drum department employee how they did not have a phone number for Ludwig. Surely there must be a way for them to contact ludwig in situations such as this. He said they did not have an American phone number. I told him that was impossible because they are built in Monroe, NC. He finally told me all he had was the number to Conn Selmer. I took that number and contacted Conn Selmer.
They immediately connected me with Ludwig where I spoke with Sonny who promptly thanked me for buying a Ludwig drum and told me that he would do everything he could to help me or get me in touch with the Ludwig Guitar Center Reps who could. He said that this situation is crazy and that he personally would make sure that it was resolved.
He said it might take one to two weeks but that Ludwig needed to make this right.
Bottom line, Ludwig made me feel like a valued customer who was worth their time to help. I have never had a good experience with Guitar Center so they will never have my business again.
Sorry this was long, but I needed to let it out.