criz p. critter
Silver Member
Maybe some of you remember my post from about 5 weeks ago concerning my brand new Legacy Classic snare that had a number of flaws....
I'm really happy to say that within a day or two of complaining to the local Ludwig rep, I received a call from Ludwig's head of Quality Control. She was super friendly and concerned about my problem, and she immediately got a replacement snare in the works. In just about 2 weeks I had the new drum in my hands. I examined it minutely and the thing is perfect! Every issue I complained about was addressed in the new drum. It's beautiful, it tunes up easily, and it sounds fantastic. They even sent me a DVD and tshirt.
So count me a very happy Ludwig fan again. I could not be happier with the way things turned out. I wanted to make sure that everyone who read my original thread has a chance to learn how well things ended, and how Ludwig stepped up and took care of me.
I'm really enjoying playing the snare. It's even pushed my go-to 402 to the number 2 spot for a while. Still playing around with the heads to see the range it's got. And I'll probably take off the lug gaskets when I get a minute.
Here's a few pics of my new snare fitting in perfectly with the rest of my mid-70s kit. I'll take a couple of closeups of it when I get a chance. Thanks everyone for your interest and advice!
I'm really happy to say that within a day or two of complaining to the local Ludwig rep, I received a call from Ludwig's head of Quality Control. She was super friendly and concerned about my problem, and she immediately got a replacement snare in the works. In just about 2 weeks I had the new drum in my hands. I examined it minutely and the thing is perfect! Every issue I complained about was addressed in the new drum. It's beautiful, it tunes up easily, and it sounds fantastic. They even sent me a DVD and tshirt.
So count me a very happy Ludwig fan again. I could not be happier with the way things turned out. I wanted to make sure that everyone who read my original thread has a chance to learn how well things ended, and how Ludwig stepped up and took care of me.
I'm really enjoying playing the snare. It's even pushed my go-to 402 to the number 2 spot for a while. Still playing around with the heads to see the range it's got. And I'll probably take off the lug gaskets when I get a minute.
Here's a few pics of my new snare fitting in perfectly with the rest of my mid-70s kit. I'll take a couple of closeups of it when I get a chance. Thanks everyone for your interest and advice!